This course will provide a comprehensive overview of the various facets that come under the "tourism umbrella" establishing hospitality as an economic activity with constituent parts, and understanding the relationship between the various components of hospitality, with emphasis on hotels, restaurants and resorts.
The course will examine career opportunities in the various sectors of the hospitality industry, as well as the various components such as the structure of hotels, restaurants and resorts. Global market trends and key issues that affect the industry in the future will also be examined.
This course involves 42 hours of in-class consisting of three (3) hours per week for 14 weeks. You are responsible for both in-class and online content in this course.
Before we jump in, make sure you go through this module in its entirety. It will equip you with all the information needed to be successful.
**Week 1: Introduction to Hospitality**
Learning Outcomes:
- Understand the scope of the hospitality industry
- Explain the importance of service and prepare for a career path
Evaluations:
- Knowledge test (eCentennial activities - 10%)
- Class participation activities (5%)
**Week 2: Tourism**
Learning Outcomes:
- Understand the role and impact of tourism
- Explore destination management and attractions
**Week 3: Characteristics of Hospitality and Service Delivery**
Learning Outcomes:
- Understand the characteristics of hospitality establishments
- Explore service levels and the importance of accessibility
**Week 4: Introduction to the Food and Beverage Industry**
Learning Outcomes:
- Learn about types and characteristics of restaurants, marketing strategies
Evaluations:
- Quiz (10%)
**Week 5: The Restaurant Industry**
Learning Outcomes:
- Classify restaurant types and understand their operations
**Week 6: Restaurant Concepts**
Evaluations:
- Restaurant Concept Presentations (15%)
**Week 7: Events**
Learning Outcomes:
- Define event types and evaluate the event industry's impact on hospitality
**Week 8 & 9: Cruises, Private Clubs, Spas, and Casinos**
Learning Outcomes:
- Understand the scope and trends in the cruise, casino, and private club industries
Evaluations:
- Industry research (individual and group collaboration - 10%)
**Week 10: Introduction to Accommodations**
Learning Outcomes:
- Classify types of accommodations and hotel categories
Evaluations:
- Test (15%)
**Module 10: Organizational Structure of Hotels**
Learning Outcomes:
- Understand hotel roles and organizational structures
**Module 11: Hotel Types and Brands**
Learning Outcomes:
- Classify hotels by type and brand
**Module 12: Hotel Services and Characteristics**
Learning Outcomes:
- Understand hotel services and structures
Evaluations:
- Hotel Assignment (15%)
**Module 13: Organizational Structure, Technology, and Trends**
Learning Outcomes:
- Compare hotel structures and industry trends
**Module 14: Final Test**
Learning Outcomes:
- Assess knowledge from the entire course
Evaluations:
- Final Test (20%)
Evaluation Details
Quiz: 10% (Week 4)
Restaurant Concept Group Presentation: 15% (Week 6)
Industry Research - Cruises, Clubs, Spas, and Casinos: 10% (Week 9)
Test: 15% (Week 10)
Hotel Industry Assignment: 15% (Week 12)
Final Test: 20% (Week 14)
Test your Knowledge activities: 10% (Ongoing across modules)
Class Contribution: 5% (In-class Participation for activities as assigned)
Late Policy
Late assignments will be accepted for 7 days after the due date has passed. Assignments will not be accepted past the 7-day limit.
No textbook