Understand the skills, behaviours and attitudes required to work effectively with people from different cultural backgrounds, and develop practical strategies to interpret difference and respond appropriately in culturally diverse situations. Our increasingly globalised workplaces need graduates with awareness, understanding, sensitivity to, and an ability to deal with cultural diversity. The knowledge and skills developed in this unit are particularly valuable for a range of international exchange students: those planning an outbound program and those already inbound, for shorter programs or full degrees at QUT. Students with an interest in intercultural communication and those who are learning or have learned a second language will also benefit from this unit.
Module 1: Understanding the Self
1 Introduction
2 Intercultural Competence Models
3 CQ Development Plan
4 The Impact of Motivation (CQ Drive)
Module 2: Exploring Global Comparisons
5 Culture and Values (CQ Knowledge)
6 Verbal Communication (CQ Knowledge)
7 Non-Verbal Communication (CQ Knowledge) CQ Development Plan Due
Module 3: Strategising for Effective Communication
8 Planning for Communication (CQ Strategy)
9 Adapting Behaviour for Communication (CQ Action)
10 Intercultural Conflict
Module 4: Leveraging Cultural Intelligence
11 Cultural Transitions
12 Culturally Intelligent Teams
13 Consultations CQ Reflection and Case Study Due