Hospitality & Tourism Management Winter 2026 HOST/BUSN 165: Management, Supervision, and Leadership Instructor: Tanya MacLaurin Office: TBA Student Hours: By appointment. Please email tmaclaurin@highline.edu to set an appointment. Class Schedule: Tuesdays and Thursdays 10:00:- 10:50 AM in Bldg 29 Text required: HOST courses do not rely on textbooks. All materials for this course will be provided to you electronically on Canvas. COURSE DESCRIPTION Managing, supervising, and leading team members is paramount to success in business. This course will communicate concepts that make up effective management in two ways. First, an examination of concepts and established best practices in leading your organization’s human resources will take place. This includes management foci such as employee empowerment, setting expectations, benchmarking successes, globalization, cross-cultural communication, and the increasing role of information technology. Secondly, experiential learning will take place with a focus on critical thinking, self-critique, case study examinations including components of roleplay and negotiation of complex situations. LEARNING OUTCOMES Being aware of the course learning outcomes is paramount to success in all your coursework. The learning outcomes guide the material each of your courses covers and the manner in which the material is covered. Please make yourself aware of the elements of this course and all other pertinent courses. The course learning outcomes for all HOST classes can be viewed at this web address: http://catalog.highline.edu/ The Student Learning Outcomes for this course are as follows: • Learners will construct effective strategic plans including personal and organizational mission, vision, and value statements. • Learners will evaluate the role of effective management in communication settings. • Learners will effectively communicate, verbally and in writing, in internal and external situations. • Learners will interpret processes and outcomes of management and leadership styles. • Learners will assess the impact of customer service on organizational successes. • Learners will apply management theories seminal to leading and supervising team members as human resources. PARTICIPATION Your participation and/or attendance policy for the course is detailed here. Student and Visitor Exchange Program In compliance with the Student and Visitor Exchange Program (SEVP) requirements for F-1 international students, this course has an in-person component, which is (Tuesdays and Thursdays 10:00 -10:50 AM in Bldg 29, Room 106). All students, regardless of status, are invited to attend. The in-person component of this class is not required for any student. Active participation is necessary for learning in the hospitality and tourism field to occur. Therefore, you are expected to read the course materials present on Canvas, participate in classroom and on-line discussions, complete learning activities and contact your professor if you have questions. You will find that participation is necessary to do well on the quizzes, learning activities, the final paper and final exam. Please pay attention to doing your own work (avoid plagiarism) submit your work on the due dates, and be cordial to all members of the course. Losing points can occur through cheating such as plagiarism, submitting work after the due date or not following the Syllabus instructions and Canvas announcement messages. If you miss a due date for any assignment, you may not have an opportunity to complete the assignment. Points will be deducted for each day that the assignment is late, which will result in a lower grade. Plagiarism is submitting assignments that you have not done yourself (someone else’s work or AI generated). If you submit an AI generated document or partial AI document as your own, that assignment will not be accepted and not graded. ASSIGNMENT PROTOCOLS All final exams take place face-to-face in courses that are scheduled face-to-face. Hybrid and online courses have final exams that take place online. The time and location of your final exam will be dictated by the College. Instructors cannot move final exam locations or times. You are responsible for knowing the time and location of your final exam. This can be located on Highline.edu. If you miss the final exam but completed the rest of the course, then you may be assigned an Incomplete depending on the situation. Incompletes can be made up later in agreement with the instructor. You will not be given an Incomplete if you choose to depart campus early. Flight dates are not a reasonable excuse for missing a final exam. Assignment Grading All assignments are graded on a rubric. The rubric will be made available in Canvas prior to the due date. Assignments will be marked within seven (7) days unless there are extenuating circumstances. You will receive feedback on your performance. Your progress in the course will be monitored by the professor. You will receive regular emails from the professor on your progress and proactive communication to help you improve.

コース概要（COURSE DESCRIPTION） チームメンバーを管理・監督・リードすることは、ビジネスで成功するために非常に重要です。本コースでは、効果的なマネジメントを構成する概念を2つの方法で学びます。 まず、組織の人的資源（ヒューマンリソース）をリードするための概念や確立されたベストプラクティスを学びます。これには、以下のようなマネジメントの重点分野が含まれます。 従業員のエンパワーメント 期待値の設定 成功のベンチマーキング グローバル化 異文化コミュニケーション 情報技術（IT）の役割の拡大 次に、体験型学習（エクスペリエンシャル・ラーニング）を通して、批判的思考力、自己評価、ケーススタディ分析を行います。これらには、ロールプレイや複雑な状況における交渉の要素も含まれます。 学習到達目標（LEARNING OUTCOMES） コースの学習到達目標を理解することは、すべての授業で成功するために非常に重要です。学習到達目標は、各授業で扱う内容や、その教え方の指針となります。 本コースおよび HOST（ホスピタリティ＆ツーリズム）関連科目の学習到達目標は、以下のウェブサイトで確認できます。 http://catalog.highline.edu/ 本コースの**学生学習到達目標（Student Learning Outcomes）**は以下の通りです。 個人および組織のミッション・ビジョン・バリューを含む、効果的な戦略計画を作成できる コミュニケーション環境における効果的なマネジメントの役割を評価できる 内部・外部の場面において、口頭および文章で効果的にコミュニケーションが取れる マネジメントおよびリーダーシップのスタイルにおけるプロセスと成果を解釈できる カスタマーサービスが組織の成功に与える影響を評価できる チームメンバーを人的資源として指導・監督するための、重要なマネジメント理論を適用できる 参加・出席（PARTICIPATION） 本コースの参加および出席に関する方針は以下の通りです。 学生・交流訪問者プログラム（SEVP） F-1ビザの留学生に関する SEVP（Student and Visitor Exchange Program） の要件に基づき、本コースには対面授業の要素があります。 日時：火曜日・木曜日 10:00～10:50 場所：Building 29, Room 106 ※在留資格に関わらず、すべての学生が参加できます。 ※この対面授業への参加は必須ではありません。